At Zibaye.com, we aim to process and deliver your orders as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During busy periods, sales events, holidays, or unforeseen circumstances, processing times may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

2. Shipping Time

After your order has been processed, the estimated delivery time will depend on your location and the shipping method selected at checkout.

Estimated delivery times are:

– Standard Shipping: 5–10 business days
– Express Shipping: 2–5 business days, where available

Please note that these are estimated delivery times and are not guaranteed delivery dates.

Delivery may take longer due to customs clearance, weather conditions, carrier delays, public holidays, incorrect address information, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated based on factors such as:

– Delivery destination
– Package size and weight
– Shipping method
– Current carrier rates

The applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions subject to the terms stated on the relevant promotion.

4. Order Tracking

Where tracking is available, you will receive tracking information after your order has been shipped.

You can use the tracking information provided to monitor the progress of your delivery.

Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

– Name
– Street address
– City
– Postal/ZIP code
– Phone number
– Any other required delivery information

Zibaye.com is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will try to update the address before the order is shipped, but changes cannot be guaranteed.

6. Delayed or Lost Packages

If your order is delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information indicates that the package has been delivered but you have not received it, please contact the shipping carrier and our customer support team.

We will make reasonable efforts to assist you in locating the package.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs or videos of the package and the product before disposing of any packaging materials.

Contact us as soon as possible with:

– Your order number
– Photos/videos of the damaged package
– Photos/videos of the damaged product

We will review the issue and determine the appropriate solution in accordance with our Return & Refund Policy.

8. International Shipping

Where international shipping is available, customers may be responsible for any applicable customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are generally not included in the product price or shipping charge unless explicitly stated at checkout.

Customers are responsible for complying with applicable import requirements in their country.

9. Customs Delays

International orders may be delayed due to customs inspections or clearance procedures.

Zibaye.com does not control customs processing times and cannot guarantee a specific delivery date for international orders.

10. Undeliverable or Refused Orders

If an order is returned to us because it was refused, the delivery address was incorrect or incomplete, or the package could not be delivered after reasonable delivery attempts, additional shipping or return costs may apply.

Any refund will be handled in accordance with our Return & Refund Policy.

11. Contact Us

If you have questions about shipping, delivery, or your order, please contact our customer support team through the contact information available on Zibaye.com.

Zibaye.com
Beauty. Care. Confidence.