At Zibaye.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 14-day return policy subject to the terms below.

1. Return Period

You have 14 days from the date you receive your order to request a return.

After the 14-day period has passed, we may not be able to accept your return or provide a refund.

2. Return Eligibility

To be eligible for a return, the item must:

– Be unused and unworn.
– Be in the same condition in which you received it.
– Be returned in its original packaging.
– Have all original tags, labels, accessories, and packaging where applicable.
– Include your order number or other proof of purchase.

We reserve the right to refuse a return if the item shows signs of use, damage, washing, alteration, or misuse.

3. Non-Returnable Items

For hygiene, safety, and product-specific reasons, certain items may not be eligible for return, including:

– Used or opened personal-care or hygiene products.
– Customized or personalized products.
– Products damaged due to customer misuse or improper handling.
– Items specifically marked as Final Sale or Non-Returnable.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive:

– A damaged product
– A defective product
– The wrong product
– A missing item

please contact us as soon as possible with your order number and clear photos/videos of the issue.

After reviewing the issue, we may offer a replacement, exchange, or refund depending on the circumstances.

5. How to Request a Return

To request a return:

1. Contact our customer support team within 14 days of receiving your order.
2. Provide your order number and the reason for the return.
3. We will review your request and provide return instructions if the return is approved.
4. Carefully pack the product in its original packaging.
5. Send the package to the return address provided by our customer support team.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

6. Return Shipping

For returns due to change of mind, wrong size, or personal preference, the customer is responsible for the return shipping cost.

If the return is due to a damaged, defective, or incorrect item, Zibaye.com will review the case and may cover the reasonable return shipping cost where applicable.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or a defective/damaged product.

7. Refunds

Once we receive your returned item, it will be inspected.

If your return is approved, your refund will be processed to the original payment method, where applicable.

Refunds are generally processed within 5–10 business days after the returned item has been received and approved. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If a returned item does not meet our return conditions, we may reject the return or reduce the refund accordingly.

8. Exchanges

If you would like to exchange an eligible product for another size, color, or variation, please contact us within 14 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable option.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In such cases, the standard return policy will apply.

10. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through the contact information provided on Zibaye.com.

We are always happy to help.

Zibaye.com
Beauty. Care. Confidence.